One inquiry. Written checks. One eligible provider.

1. A local property receives the inquiry.

A person may arrive through local search, call a property-specific number, or submit a project form. The local property identifies itself as an independent publisher and explains that an independent provider may receive the information.

2. The inquiry is tested against the lead standard.

The system checks service match, territory, contactability, authority, timing, spam, prior delivery, and the evidence supplied by the call or form. A missing or ambiguous required check keeps the inquiry from counting as an accepted lead.

3. Provider eligibility is checked separately.

A matching inquiry does not route until the intended contractor is eligible for that service and territory. Payment status, current credentials when applicable, service area, and declared capacity can all pause routing.

4. The accepted inquiry routes once.

One accepted inquiry is sent to one eligible provider at a time. Demand Leads Media may maintain screened backup providers for continuity, but it does not sell the same accepted inquiry simultaneously to several contractors.

5. The contractor owns the sales and service process.

The contractor contacts the person, evaluates the project, supplies any estimate or proposal, confirms credentials, signs its own agreement, and performs any field work. Demand Leads Media does not set the contractor's price or guarantee that the person will proceed.

6. Evidence supports acceptance and credits.

Accepted-lead records support the included allowance and any overage. Duplicates, spam, wrong service, wrong territory, and insufficient evidence receive credit under the written terms. Contractors report a dispute within the stated 72-hour window. An invalid lead is removed from accepted-lead and overage accounting, but it does not reduce the monthly territory base.

7. Contact is checked for continuity.

The primary provider should contact the consumer as quickly as possible. Demand Leads Media compares provider self-reporting with the consumer's one-business-day contact check. If contact is not verified by the end of the next business day, the inquiry may route to an eligible standby and does not count against the primary. The same inquiry is never routed simultaneously to both providers.